Frequently Asked Questions

Read answers to all frequently asked questions about our Jamaican Black Castor Oil, shipping and much more. Contact Us if you do not find the answer you are looking for.

Jamaican Black castor Oil

Are Jamaican Black Castor Oil and JBCO the same thing?

Yes. Jamaican Black Castor Oil & JBCO are the same.

What is the difference between Castor Oil and Jamaicain Black Castor Oil?

The big difference between ordinary castor oil and JBCO is in the manufacturing process. While castor oil is made by cold-pressing the castor beans to produce a distinctive yellow liquid, with JBCO the beans are first roasted. This produces a darker bean with some ash which is then pressed or boiled, creating a luxurious brown or close to a black, thick oil. The ash found in JBCO creates a beauty product that has a higher, more alkaline pH that is better for the skin and hair. Castor oil is made by cold-pressing the castor beans to produce a distinctive yellow liquid, whereas JBCO beans are roasted first, producing a darker bean with some ash which is then pressed or boiled.  This creates a luxurious brown or close to a black, thick oil. The ash found in JBCO helps to create an oil that has a higher alkaline pH, that is better for both skin and hair.

Why is the Natural Mystic brand more effective than other brands?

We roast our Castor Beans for much longer than other brands which produces even more Ash Content in our oil than any other oil on the market. More ash content makes for a very dark oil and increases its effectiveness. Therefore, the Natural Mystic brand will strengthen and increase hair growth and improve skin conditions faster than other brands. Our products are also more effective because unlike some brands that are marketed as JBCO, our JBCO is sourced and produced in Jamaica, unlike many of the leading brands that you can find on online sites such as Amazon which are are actually made in China or India but branded as JBCO. These brands can be purchased cheaply on sites such as Alibaba – it is safe to assume that it was not produced from Jamaican seeds or in fact using any traditional labour intensive methods.

Why is your Jamaican Black Castor Oil more expensive than other brands

Natural Mystic ensures that our farmers and everybody else involved in the supply chain are paid a fair wage. The production of JBCO in Jamaica is labour intensive and costly process. Our JBCO is sourced and produced in Jamaica, unlike many of the leading brands that you can find on online sites such as Amazon which are actually made in China or India but branded as JBCO. These previous brand can be purchased cheaply on sites such as Alibaba – it is safe to assume that it was not produced from Jamaican seeds or in fact using any traditional labour intensive methods and can therefore be sold a lot

How do you use Jamaican Black Castor Oil?

Hair: Massage small amounts into hair roots and
scalp daily. Do not rinse out.

Pre- Shampoo Hot Oil Treatment: Apply a generous
amount onto scalp and hair. Cover with a plastic cap and apply heat using a
hood dryer, handheld dryer, or hot towel for 30 minutes. Shampoo and style as
usual.

Eyebrows: Using a clean cotton bud or mascara wand,
apply a small amount of oil onto brows. Gently massage in using fingertips
until fully absorbed. Do not allow any oil to drip down into eyes. Use morning
and night.

Eyelashes: Dip a clean mascara wand into the oil,
shake off excess oil from wand. Apply the oil to top and bottom lash line
making sure that none drips into the eyes. Leave on overnight and remove with
warm water and a clean towel in the morning.

Skin: Apply a generous amount to clean dry skin.
Massage in a circular motion until fully absorbed.

 

Does Jamaican Black Castor Oil smell bad?

No. There is a traditional authentic burnt smell due to the fact that the Castor Oil Beans are roasted. This smell does not last in the hair or on the skin.

If you really don’t like the smell you can always use one of our blended oils. Amoungst many other things they have the added bonus of being scented by essential oils.

Do the Blended Oils also stimulate hair growth?

Yes. The butters and essential oils also stimulate hair growth. When combined with JBCO the effects are enhanced.

Can Jamaican Black Castor Oil be used on all hair types?

Yes. This 100% natural product is safe and effective for use on all hair types.

If you want healthier hair, adding JBCO to your health and beauty regime can make a big difference. Using just a few times a week helps encourage stronger hair follicles and more lustrous growth, making your hair look fantastic and it will be much easier to style and manage.

Does Jamaican Black Castor Oil thicken eyelashes and eyebrows?

Yes because it thickens and stimulates hair growth.

So if you’ve found your lashes or brows gradually disappearing over the years, JBCO may be just the thing you are looking for.

Shipping

We aim to ship our goods by the fastest and most reliable service.  Goods in the UK are usually shipped by Parcel Force, with larger packages sometimes shipping by other reputable couriers.

How much does shipping cost?

Free UK shipping for orders over £40 (Not tracked) – Free

UK 2nd Class (Not tracked) – £2.99 Delivery Aim 3-7 days

UK 2nd Class (Tracked) – £3.85 Delivery Aim 3-5 days

UK 1st Class (Tracked) – £4.99 Delivery Aim 2-3 days

UK Next Day Delivery (Order by 11am - Mon-Fri) - £7.99

Orders placed on the weekend will be shipped on a Monday

Returns

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Natural Mystic purchase, we realize there are times that you may need to return a product. If you do need to return your product, please review the information below.

Returns

Returns must be made within 30 days of your receipt date for a refund.


Merchandise must be in its original, unopened, and unused condition.


We regret that we do not refund original shipping costs with the return.


Please post your Natural Mystic return to:
Attn:
Returns/Exchanges Dept.
Naturalmps C/O 360
Services, Suite C1 Water House. Texcel Business Park, Thames Road, DA1 4TQ.


You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged goods (see Damaged Products Policy).


Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.


All returns will be credited to the original payment method used at the time of purchase.


Returns will be processed within 1-2 weeks of our office receiving your item.


Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.


Only items purchased on www.naturalmps.com may be accepted for a return. Items purchased from another retailer cannot be returned or exchanged at retailers that sell any Natural Mystic products.


Please contact us with any questions by email at [email protected]


Please Note: Empty containers cannot be accepted for refund.

Exchanges

We are happy to exchange any product that is defective or damaged. If you need to exchange your product, please review the information below.


We accept exchanges on items purchased on www.naturalmsp.com only up to 30 days after the original purchase.


Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.


If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.


You will be responsible for the return shipping & handling charges, which will not be refunded.


Ship your exchange via a pre-paid package to:
Attn: Returns/Exchanges Dept. Naturalmps C/O 360 Services, Suite C1 Water House. Texcel Business Park, Thames Road, DA1 4TQ.


Please contact customer service with any questions by email at [email protected]


Please Note: Empty containers cannot be accepted for exchange.